Customer Satisfaction

Measure your customer satisfaction in real-time and share that information with your colleagues. Analyze your data to gain insight into causes of (dis)satisfaction. Relate your measurements to specific KPIs. Learn and improve with customer insights.

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Google

4.9/5 Reviews

Echte aandacht is niet alleen luisteren.

Aandacht is het toverwoord in een gezonde relatie. Geef je klanten dus aandacht door ze te vragen naar hun beleving van jouw producten en diensten. Dat waarderen ze en het levert jou de informatie op die je nodig hebt om te verbeteren. Met onze toolset voor klanttevredenheid vraag je de klantbeleving bijna moeiteloos uit. Vervolgens breng je de resultaten real-time in kaart op je dashboard en implementeer je direct je verbetermaatregelen. Dus niet drie maanden of een half jaar later, maar direct zodat je klanten ervaren dat je wat met hun feedback doet. Dat is pas echte aandacht!

Toegankelijke online vragenmodule

De vragenmodule is op verschillende manieren toegankelijk. Bijvoorbeeld als link in een e-mail of als een webpagina.

Vragen over jouw KPI's

Je structureert je vragenlijst eenvoudig naar de voor jou belangrijke KPI's. Zo schakel je snel naar verbetering.

Powerful analyses

Gebruik filters en selecties om snel inzicht te krijgen in alle registraties. Gebruik je analyse voor verbetering.

Real-time inzichten

KPI's live monitoren in je dashboard en delen met collega's en management. Direct de nodige acties ondernemen.

Meten is makkelijk.

Met de drag&drop configurator maak je in een handomdraai je vragenformulieren, die je al net zo gemakkelijk in een webpagina integreert. Zo kunnen je klanten hun ervaringen delen en zie jij in real-time de resultaten in je dashboard.

Het voordeel van die aanpak is natuurlijk dat je niet hoeft te wachten op de rapportage van je klanttevredenheidsonderzoek. Je ziet direct wat je klanten vinden en kunt op elk moment bijsturen. Zo werk je proactief aan meer tevreden klanten. Precies wat je wil!

Powerful analyses

In een paar klikken kies je zelf welke grafieken, tabellen en diagrammen je in je dashboard wil zien. Die gebruik je om real-time inzicht te krijgen in alle klantbelevingsmetingen.

Je kunt die inzichten live en real-time delen met je collega's en management. Je handelt niet meer op basis van een kwartaalrapportage. Je handelt op basis van real-time inzichten en trendanalyses. Je klanten ervaren direct dat je naar ze luistert en er ook wat mee doet.

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What else can you do?

Everything is available by default. Just grab what you can use.

Notifications

Monitor all your complaints, deviations, improvement proposals, near misses, incidents and accidents from a single reporting center. The analysis and follow-up are of course automated. End of manual work!

Customer Satisfaction

Risk assessment and evaluation

Make a complete and thorough Risk assessment and evaluation (RI&E). You are obliged to do it in most cases, and our RI&E makes it easy for you. You can easily record all the questions you need to address and also the follow-up.

Safety

Use the complete set of SCC tools to work SCC-compliant. Easily organize your start work interviews, toolboxes and workplace inspections. Plan and record all necessary activities and their follow-up in no time.

Environment

Sustainability

Group hazardous materials information, your environmental aspects register, your waste registrations and your safety data sheets in one central location. Share that information with all stakeholders inside and outside your organization.

Risk Management

Map, analyze and visualize risks. Link management actions to each individual risk. See how risks evolve over time. Gain insight into the effect of measures and effectively get a grip on risk management.

Consultation module

Structure your consultation planning with this handy feature. Take minutes and record decisions and actions. Forget all those wandering action lists and Word and Excel documents on the G drive. The consultation module gives you more control.

Facilitate flawless onboarding and offboarding of employees in your organization. Record progress meetings easily, conveniently and centrally. Manage employee certificates and diplomas in one central location.

Resource Management

Ensure tight management of the issuance and intake of assets to your employees. Create schedules for inspection, calibration and maintenance of your assets. Make manuals available to stakeholders.

Information Security

Easily link your controls of the ISO27001 standard to your risks. Use this tool for overview and insight into the status and follow-up of measures. This component is also suitable for managing NIS2 and NEN7510.

Audits

Create overview in your audit planning. Use this tool to conduct internal audits for any standard you wish. Keep a firm grip on action points that result. Also record external audits and monitor all additional actions for follow-up.

Continuity

Organize major and minor changes in your business with structured continuity management. Do an impact analysis and determine what measures are needed to prevent unnecessary risks. Create an MOC or change proposal.

Vertical sectors

Transportation & Logistics

Construction & Installation

Food

Industry

Healthcare

Legal

This is what our customers say about us

The reviews about us on Google are not just about how nice and useful our software is. Those reviews are mostly about the personal touch.

"ISO2HANDLE has helped us streamline our processes and improve the quality of our work; it has become an integral part of our daily work on privacy, quality and information security."

"With ISO2HANDLE, we have a tool that checks all the boxes on our checklist. The team helped us tremendously in keeping us on track, coming up with ideas for designing a process that allows traceability from farmer to buyer in the Netherlands."

"Good product and fast service. With this program you really can do (almost) everything! And when something is not possible, this is noted as feedback and you are helped with a workaround, or it is still implemented. If you just can't see the forest for the trees there is always an employee to help you quickly on your way."

"Finally a system that you can set up yourself completely as you wish, fitting your organization and taking work off your hands! The guidance on this from the people at ISO2HANDLE is very pleasant and the costs are relatively low! Highly recommended!"

"The system excels in ease of use. Want to create a form? Then just drag and drop all the individual elements underneath each other and your form is ready. Really super effective and easy to use!"

"We chose ISO2HANDLE because of its refreshing perspective on management systems, user-friendliness and look and feel. The user-friendly system ISO2HANDLE is used within our organization for the assurance of ISO 9001. We can always count on good help from ISO2HANDLE."

Integrate our software seamlessly with your favorite tools

More than 1200+ pre-built integrations

View all integrations

The best quality management software

The quality and risk management system that fits you like a glove! Discover the benefits and try it for yourself.

Use it easily on mobile

With the mobile version of ISO2HANDLE, you can access your data and dashboards anytime, anywhere. The mobile interface is user-friendly and optimized for a seamless experience. Handy for when you're on the go or on location.

Smooth Implementation

Once you have chosen ISO2HANDLE, the next question is "How to proceed. The answer is clear. We have now onboarded more than 800 customers and we know what it takes to make our solution land well. Read more about our implementation process here.

Collaborate easily

Your ISO2HANDLE environment helps you collaborate with your entire organization. You don't do quality management, continuous improvement and risk management alone. These are topics of the whole organization, so your system is there for the whole organization.

Super support

Do you have a special wish? Do you need us to help you get started? Don't have enough time to do something? Or just don't feel like it. We help you quickly and well, so that you can get on with it. Of course, there is also our extensive help center and our expert training courses. We do this together with you!

Data securely stored

At ISO2HANDLE, data security is a top priority. All data, whether backups, data-in-transit or data-at-rest, is highly encrypted. In addition, backups are stored redundantly in several European locations, each individually encrypted.

Borrow a little inspiration.

Risk assessment and evaluation

10 Tips to make the risk assessment and evaluation live on the shop floor

Customer Story

Compliant with all ISO9001 & VCA requirements in a relatively short time

Veelgestelde vragen over de klanttevredenheidmodule

The answers to frequently asked questions

Kan ik zelf mijn vragenlijsten maken en aanpassen?

Ja, dat kun je! Je bouwt met onze drag&drop editor eenvoudig je eigen vragenlijsten. Die vragenlijsten kun je op elk moment ook aanpassen. Koppel je vragen aan de KPI's die erbij horen en je ziet in je dashboard direct hoe je performance is op jouw belangrijkste indicatoren.

Kan ik mijn eigen dashboards maken?

Ja, je kunt zoveel dashboards, grafieken, tabellen en diagrammen maken als je kunt bedenken. Stel, je hebt verschillende domeinen die allemaal hun eigen KPI's hebben. Dan maak je gewoon verschillende dashboards met allemaal hun eigen set van KPI-georiënteerde grafische weergaven. Jij ziet dan in een oogopslag hoe het is gesteld met de performance in alle domeinen die je meet.

Hoe kan ik die mijn vragenlijst distribueren?

De vragenmmodule is een online omgeving, die je via een weblink kunt delen met je klanten. Als ze op jouw link klikken/tikken komen ze in hun vragenlijst terecht. Je kunt de vragenlijst of de link naar de vragenlijst ook eenvoudig embedden in jouw eigen webomgeving.

Is my data safe with you?

Your data resides on our super-secure servers in data centers within the European Economic Area (EEA). As a company, we are ISO27001 certified and have regular pen tests performed. Both the data we process and store is continuously dynamically encrypted. Furthermore, we have an extensive escrow arrangement that guarantees the organizational continuity of your system at all times.

Find out how more than 800 companies use our software every day

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Customer Satisfaction

Echte aandacht is niet alleen luisteren.

Meten is makkelijk.

Powerful analyses

What else can you do?

Why choose ISO2HANDLE?

Why choose ISO2HANDLE?

Our reason why

This is what our customers say about us

"ISO2HANDLE has helped us streamline our processes and improve the quality of our work; it has become an integral part of our daily work on privacy, quality and information security."

"With ISO2HANDLE, we have a tool that checks all the boxes on our checklist. The team helped us tremendously in keeping us on track, coming up with ideas for designing a process that allows traceability from farmer to buyer in the Netherlands."

"Finally a system that you can set up yourself completely as you wish, fitting your organization and taking work off your hands! The guidance on this from the people at ISO2HANDLE is very pleasant and the costs are relatively low! Highly recommended!"

"The system excels in ease of use. Want to create a form? Then just drag and drop all the individual elements underneath each other and your form is ready. Really super effective and easy to use!"

"We chose ISO2HANDLE because of its refreshing perspective on management systems, user-friendliness and look and feel. The user-friendly system ISO2HANDLE is used within our organization for the assurance of ISO 9001. We can always count on good help from ISO2HANDLE."

Our reason why

Integrate our software seamlessly with your favorite tools

The best quality management software

Use it easily on mobile

Smooth Implementation

Collaborate easily

Super support

Data securely stored

Borrow a little inspiration.

Always in control